5.0

Karen Carpenter

11:36 05 Mar 26

I’ve been a patient at The Observatory since the Autumn of 2024. I have nothing but great things to say about this place. The reception team are very friendly and super efficient. I was blessed to be assigned to the dentist Thomas Bethke. Thomas has an holistic approach to his dentistry which has been perfect for me having experienced breast cancer in 2023. I always feel listened to and totally trust Thomas in his advice and treatment. I have had excellent treatment from Thomas as well as Dr Simon for some dental implants. The hygienist team and all the dental nurses are fabulous too. I thoroughly recommend this practise.

Denise Hurley

08:27 14 Feb 26

Warm friendly welcome as you enter reception .Reception staff very efficient. Waiting area is large airy open plan space to relax in. Although I'm new to the Practice my experience so far is positive the dentist is informative and explains options very well ,willing to talk and answer your questions. Very high tech modern dentistry. Cleanliness of all areas are excellent.

Wendy Wilkinson

15:00 06 Feb 26

I had an extremely positive experience with Thomas Bethke at the Observatory in Falmouth. I was thoroughly impressed by his knowledge and professionalism, and he made me feel completely at ease. The examination was very thorough and clearly explained.I’ve now seen three dentists at this practice and every single one has been consistently professional, reassuring, and caring.Likewise the dental nurses and reception team are also extremely attentive and welcoming, which makes the whole experience even better. I wouldn’t hesitate to recommend this practice.”

Abigail Jones

08:52 06 Feb 26

I've always been nervous about dental visits, but Thomas Bethke completely changed that for me. From the moment I walked in, the team made me feel relaxed and supported. The treatment was painless, everything was explained clearly, and the follow-up care was excellent. I'm really grateful to have found such a great dentist. Truly a top-notch practice.

Amy Glen

13:40 30 Jan 26

I am really a wimp when it comes to the dentist, but Thomas and Rachel at the Observatory really really are incredible at what they do. They’re both really warm and friendly and make the whole experience actually enjoyable, I always leave with a smile on my face. Each time I visit the observatory, it is always without exception a very professional and calm experience. My teeth have never felt or looked better and I know with utmost certainty that they are being well looked after. If you get the chance, ask for Thomas as your dentist because he is hilarious but also very knowledgeable. Even if it was possible to get an NHS dentist (lol) I would choose the observatory every time. Worth every penny. Thank you team :)

Beth Winspear

16:36 29 Jan 26

I recently swapped to the Observatory and I am so impressed with the level of care they provide. Josh Whelan was so knowledgable and friendly, and he went through my dental health in detail and answered every question I had. Yana was lovely and a real expert in dental hygiene. The staff all made me feel incredibly welcome and I had the chance to ask questions and clarify things. Appointments with the Observatory are incredibly comprehensive and go beyond just dental hygiene. I feel I got a really good value service for both general check up and routine hygienist appointment.

Robert Coleman

11:11 26 Jan 26

I have just received routine hygienist treatment delivered by Rachel at the Observatory Dental Practice. Both Rachel and her assistant were very pleasant. The treatment was delivered efficiently and on time, after which, Rachel provided advice on the best way to maintain healthy teeth and gums. The treatment caused no subsequent discomfort. I was very happy with not only the treatment but also the Practice itself, with which I have received dental treatment of a more substantial nature for some years.

Monica Connell

17:42 13 Jan 26

The best dental practice I have ever belonged to. My dentist Josh Whelan is exceptionally skilled and always goes the extra mile to give me the best treatment possible. He is also friendly, kind and understanding, as is everyone in the practice - dentists, hygienists, dental nurses and receptionists. I couldn't recommend the practice more highly.

Claire Wilson

16:59 07 Jan 26

I highly recommend The Observatory Dental Practice.Thank you Joshua for all the work that you have done to restore my smile. Joshua is a very professional dentist and takes great pride in his work while being very caring and explaining treatments. Yana the hygienist is gentle but thorough and very friendly.My experience at the dental practice has been first class.

Claudia Carolina Bustinza Bertran

15:31 07 Jan 26

I went to The Observatory Dental Practice after my former dentist did not respond to an emergency call. From the moment I arrived, the team — and especially Dr Andrew — were exceptional.I received immediate emergency care, and my root canal was scheduled as soon as possible. They were truly lifesavers. I genuinely thought I might lose my molar, but Dr Andrew is highly skilled, calm, and always takes the time to answer all my questions.I am still a patient at the practice, and my dental care has significantly improved since then. I am very grateful for the ongoing support and professionalism. Highly recommended.

Marta Kodolina

12:38 23 Dec 25

A huge thank you to Andrew, Jess the dental assistant, and Helen the receptionist. From the moment I walked in, I was welcomed by such a warm and reassuring team.Andrew and his dental assistant provided truly exceptional treatment. For a procedure that requires a great deal of expertise, time, and patience, I honestly couldn’t have had a better experience. Everything was explained clearly and visually, and I was talked through each step of the procedure, which made a daunting day feel completely manageable. My comfort was clearly a priority - even my body language was read with care and reassurance.There were plenty of giggles along the way too, which I never thought I’d say about a dental appointment! Thank you for seeing me so promptly, putting me at ease, and fixing someone else’s mistake. We truly need more people like yourselves in the dental industry.Highly recommend.

Kimberly Knott

10:10 18 Dec 25

I recently had root canal treatment with Andrew at the Observatory Dental Practice and I can honestly say it’s the best Dental treatment I’ve received. I was previously told that my tooth would have to be extracted so I decided to book in for a consultation with Andrew and get a second opinion. I left the consultation feeling relived he could preserve my own tooth and at ease about the treatment plan.The treatment itself was a pleasant experience - pain free during and after and I felt very well looked after under the expert hands of Andrew and his dental nurse, each step explained to me during the procedure. I can highly recommend Andrew and the team at The Observatory. Many thanks & Merry Christmas

Sandra

11:18 15 Dec 25

I am so pleased that I chose this dental practice. All staff are really friendly. My dentist Thomas is a holistic dentist. He explains everything very well and puts you at ease. My recent extraction was so much better than a previous one at another practice. Thomas used Ozone disinfectant treatment & Platelet-rich Fibrin to aid healing of the tooth socket and minimise risk of infection. He also talks though supplements you may wish to take to aid the overall healing process. My post extraction pain levels were minimal compared to previous extraction. Rachel my hygienist is also friendly. I feel like I am treated as an individual and my needs are taken into consideration. I would highly recommend this dental practice to anyone.

Kioko Khepri

19:03 08 Dec 25

I am an autistic young person who has not had many great experiences at the dentist. My mum found Thomas Bethke as she was looking for a dentist that was more holistic and understanding of our choices. I was made to feel very welcome, safe and secure. My treatment was so good no one could tell I'd had a composite on my front tooth! He spent lots of time with us as a family and we are so happy we have found someone we can trust and go to for check ups, advice and my mum can discuss all the stuff she's into and he understands. The place is lovely and the staff were all kind and friendly too.

Geoff Rowlands

16:01 08 Dec 25

We went to Observatory Dental Practice because we had been dropped off our former NHS dentist's list and also because the Observatory is within walking distance of our home.We were given very thorough examinations including X-rays and photographs to provide written treatment plans to be discussed with the dentist on a follow-up visit. We opted for functional rather than cosmetic treatments. The treatments required a series of visits, mainly to replace existing amalgam fillings that were likely to fail with more durable white fillings. The dentist (Josh) was keen to avoid discomfort as much as possible. Following these appointments we feel that our teeth should not give us any trouble for the foreseeable future.We are now seeing the hygienist, Yana, for regular follow up, maintenance, visits.The front line admin. staff are very friendly and helpful.Although the costs may appear to be high, we gather that they are comparable with other dental practices in the area but we feel that we are getting value for money.

Penny Hodgson

09:53 03 Dec 25

My son had quite big serious dental work done at the Observatory. The staff were all so friendly and kind. Andrew, the dentist, was amazing. He talked through the procedure with my son and answered all his questions. He was very professional, attentive and took such care in treating my son. It was a very positive experience. Yes there is a cost, but it was worth it in the circumstances and we felt reassured the work was being done to a high standard.

M J

11:34 29 Nov 25

Doctor Andrew Paterson at The Observatory Dental Practice is a highly skilled endodontist, as well as calming in his manner with excellent communication skills. I feel fortunate to have been referred to him by my dentist in order to try and save a tooth that otherwise would have had to be pulled out. Despite the high level of difficulty, Dr. Andrew was able to save my tooth! I appreciated how he reassuringly explained everything he was doing regarding my tooth - before, during, and after the procedure. I am so grateful and due to his skills my life has been made much better. Also, his dental practice is a bright, clean, friendly place to be in Falmouth. All of the staff I encountered were kind, helpful, and good at their jobs. I highly recommend Dr. Andrew and his practice!

Nicola Bond

11:56 28 Nov 25

I have been a patient at the Observatory Dental Practice since it opened a few years ago, receiving treatment from Andrew and Yana. All the staff are very friendly, and I have always felt cared for and in safe hands. I have been able to book appointments at a time that is convenient, and when I wanted a follow up appointment, I was able to get one very quickly. I have confidence that Andrew and Yana are looking after the long-term health of my teeth with their pro-active and preventative approach, advice and knowledge.

S R

19:26 25 Nov 25

I cannot recommend this dental practice highly enough. Before coming here, I’d had some truly awful experiences with NHS dentists and honestly wish I had found this place much sooner. If you need a root canal — or have had a failed root canal and are looking for someone who is gentle, compassionate, and genuinely skilled — go to Andrew Patterson.I spent an entire year dealing with complications from a previous root canal, including constant rounds of antibiotics and no real solution. After seeing Andrew, the problem was finally resolved, and I haven’t had a single issue since. The equipment in this practice is far more advanced than anything I’ve seen elsewhere — for example, Andrew uses a microscope on his goggles to ensure every part of the root canal is thoroughly cleaned.Before coming here, I was extremely anxious about dental visits. My past experiences had left me feeling that many dentists were rude, dismissive, and lacked empathy. Andrew is the complete opposite. I no longer feel anxious about dental appointments at all.If cost is a concern, they offer 0% interest payment plans, and the prices are genuinely very reasonable.This is an honest review from someone who had lost all trust and hope in dentists because of past experiences. Meeting Andrew truly restored my faith. If you’re looking for a good dentist, go here — I genuinely cannot stress this enough. I only wish I had found this place sooner.

Mark Angove

13:57 14 Nov 25

I was a little nervous at first having not visited a dentist for some time, however I was soon made to feel at ease by all the staff who were very friendly and non-judgemental.Andrew is a very knowledgeable and professional dentist, but also very down to earth and easy to get along with. After some good, honest advice he sorted out my immediate problems and he has now given me my smile back with some very skilled cosmetic dentistry.Overall, I couldn't be more pleased with the treatment I have received and I would highly recommend The Observatory Dental Practice!

clairedolci

11:21 09 Oct 25

Absolutely Brilliant!I can’t recommend this clinic enough — it’s a genuine pleasure to visit.Spotlessly clean, beautifully decorated with a sense of 'calm',All the staff take real time for you and make you feel welcome.As a holistic therapist, I’d been searching for a dentist who truly understands the connection between oral health, meridians, and the whole body — and I’m so glad I found Thomas Bethke.Thomas takes a thoughtful, holistic approach, explaining everything clearly and making sure every concern is listened to - completely personalised and unhurried.By far the best dental experience I’ve ever had - Thank you so much!I look forward to my future appointments

Amanda Jones

17:45 29 Sep 25

I have had treatment with Josh since 2023 and i cannot recommend him highly enough.Being a very nervous patient, he put me at ease, explaining step by step about the treatment and finally giving me the smile that I am so happy with.A big shout out to all of the dental nurses and receptionists, all brilliant and work so well together.A dentist you really can trust.

Steve Coggan

20:22 25 Sep 25

After an extended hiatus from any dentist & a broken upper front bridge. I called the lovely people at The Observatory. Whom over the course of a year practically rebuilt my mouth & smile. Very happy with the results. Thanks to all the staff involved, especially Josh for his excellent work.

Amber Stocker

11:53 14 Sep 25

This place is mind blowing. I hadn't been to the dentist for 9 years, they were very realistic about what I needed and didn't force any treatment on me, I was actually surprised how little treatment I needed. I've never been somewhere that you can see and feel that every member of staff is happy and feels valued. Everyone is so lovely, caring and patient. The place itself is high tech, beautifully furnished, they have thought of everything even TVs on the ceiling so you can focus on something other than a blank wall and keeping your mouth open. The cleanliness is beyond spotless. Literally the best dental client I've ever been too. Highly recommend especially if you're scared of the dentist because they will do everything to make you feel at ease. Such a personal service. Thanks to all the team 😊

Alasdair Daw

13:15 13 Sep 25

I’ve been a patient of Andrew’s for over decade and I can’t recommend the Observatory Dental Practice highly enough. I now live some distance away but it's absolutely worth travelling for.All my interactions with Andrew and the team have been excellent. For my most recent visit, the staff worked hard to fit me in at very short notice but my appointment didn’t feel rushed - the treatment was very thorough and the standard of care was fantastic.The practice itself has a very relaxing atmosphere and it’s filled with modern equipment (and I’m a big fan of the TV above the detail chair).

Georgia

20:24 10 Sep 25

I cannot recommend Observatory Dental enough. I have been with them for the last couple of years and their service is always outstanding. Andrew has always been amazing, the care he shows is second to none. Today I had a small dental emergency and had an appointment with Thomas. I was so impressed by Thomas' holistic approach, his kindness and how he put me so at ease. Thomas and his assistant, Jess, were just fantastic! I must also mention Yana, who is a superb hygienist and again, goes above and beyond! What an amazing team, I really cannot speak highly enough of this dental practice.

Stacey

11:13 05 Sep 25

I visited The Observatory Dental Practice with my mum who is hearing and visually impaired. From the moment we stepped into the practice she was made to feel at ease. Thomas and Emily were so kind, patient and understanding of her challenges. Thomas worked out a sign language code for her and I was allowed in the consultation so that I could relay the procedure at every stage. Mum’s appointment was lengthy and complex but was carried out with such expertise and professionalism with a caring approach.Thomas’s holistic approach and knowledge was so helpful for her aftercare. I must add the ‘blood Treatment’ not sure of the correct name was just amazing. Your own blood taken during the consultation, spun down then re used back into the cavity where the tooth was extracted to help the healing process. Wow. Definitely recommend.

Daniel Cole

19:12 26 Aug 25

I have been a patient at the Observatory since 2022, the treatment and care given have always been of the highest standard. The practice itself is a lovely and tranquil space and the team are all friendly and welcoming. All treatment and check ups are undertaken in the most professional, friendly and caring manor and time is always taken to explain whats either needed or about to be done. A very highly recommended dental practice.

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Yana James-Mills

Yana James-Mills

Hygiene Therapist

GDC Number: 262609

BSc (Hons) Dental Hygiene and Dental Therapy, University of Plymouth, 2021 | Diploma in Dental Nursing Level 3 QCF City & Guilds, 2015

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